Job Description

• Determining clients' requirements for travel, accommodation and special interests
• Suggesting itineraries based on available travel routes and cost, availability and convenience of transport
• Making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
• Notifying clients of travel dates, baggage limits, and medical and visa requirements
• Providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
• Assisting with travel clearances
• Collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
• Providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
• Answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
• Providing literature and information on local and interstate tours and places of interest
• Discussing transport availability and cost
• May work in a call centre