Job Description

• Assisting and encouraging the development of objectives, strategies and plans aimed at achieving optimal customer experience and satisfaction and the effective use of organisations' resources and capabilities
• Identifying business and organisational gaps and opportunities through application of continuous improvement and change methodologies
• Analysing and evaluating current systems, capabilities and structures
• Advising clients on recommendations based on analysis of current-state gaps to provide solutions to organisational problems
• Preparing and recommending proposals to revise methods and procedures, alter work flows, redefine job functions and support organisational innovation and improvements
• Assisting in implementing approved recommendations
• Providing coaching and mentoring to individuals and teams to build specific capabilities