Job Description

• Assisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organisations' resources
• Discussing business and organisational shortcomings with clients
• Analysing and evaluating current systems and structures
• Discussing current systems with staff and observing systems at all levels of organisation
• Directing clients towards more efficient organisation and developing solutions to organisational problems
• Undertaking and reviewing work studies by analysing existing and proposed methods and procedures such as administrative and clerical procedures
• Recording and analysing organisations' work flow charts, records, reports, manuals and job descriptions
• Preparing and recommending proposals to revise methods and procedures, alter work flows, redefine job functions and resolve organisational problems
• Assisting in implementing approved recommendations, issuing revised instructions and procedure manuals, and drafting other documentation
• Reviewing operating procedures and advising of departures from procedures and standards