*   Up to approximately 3 months (from the date of application submission).

Estimated time required

Cost (AUD, excluding GST)

Provisional Skills Assessment (PSA)

*   **Eligibility**: Must have obtained a **valid** **PSA** result and be engaged in **paid employment** related to the nominated occupation in Australia (employment arrangements must meet JRP requirements).[](https://www.tradesrecognitionaustralia.gov.au/our-programs/provisional-skills-assessment-psa)
*   **Qualification Requirements**: Continuation of the **relevant Australian qualification** from the PSA.
*   **Work Experience Requirements**: Begin **recording compliant employment duration/proof** at the JRE stage (specific hours and recording requirements are subject to the JRE page and Employment Guide).
*   **Language Requirements**: No independent TRA English score requirement; visa follows Department of Home Affairs standards.
*   **Steps**: Register for JRE online → Begin employment and regularly submit ***Skills Progress Report/Employer Proof*** etc. → Await meeting the conditions to proceed to JRWA.
*   **Assessment Time**: Varies depending on individual employment progress; official processing is conducted on a rolling cohort basis.
*   **Fees**: **JRE $490**.

Phase 1: JRE (Job Ready Employment)

*   **Eligibility**: Meet the minimum employment requirements for the JRE stage and satisfy the conditions for booking an assessment.
*   **Education Requirements**: Same as above.
*   **Work Experience Requirements**: Achieve the employment accumulation required for JRWA (subject to official guidelines).
*   **Language Requirements**: No independent English score requirement.
*   **Steps**: Submit application → Schedule a **Workplace Assessment** (assessor verifies your practical skills and safety standards on-site/remotely) → Issue results.
*   **Assessment Time**: Depends on booking and regional arrangements.
*   **Fees**: **JRWA $2,845**; same fee applies for retakes.

Phase 2: JRWA (Job Ready Workplace Assessment)

*   **Eligibility**: Completion of JRWA and meeting the closing requirements.
*   **Education Requirements**: Same as above.
*   **Work Experience Requirements**: Completion of all employment and assessment components specified in the JRP.
*   **Language Requirements**: No independent English score requirement.
*   **Steps**: Online submission of final materials → Review → Issuance of the **Final Skills Assessment Letter**.
*   **Assessment Time**: Processed by cohort.
*   **Fees**: **JRFA $75**.[](https://www.tradesrecognitionaustralia.gov.au/21-fees)

Phase 3: JRFA (Job Ready Final Assessment)

Job Readiness Program (JRP)

*   Official target: 120 days to complete (subject to complete materials and queue).

*   Evaluation Fee: $795; Re-evaluation Fee: $610.

Migration Skills Assessment (MSA)

*   Typically around 15 weeks (from submission of Decision Ready File; subject to RTO scheduling).

*   文件审查（Documentary Evidence）$1,120；复核 $700；重评 $450；
*   技术面试：Pathway 1 $2,000（复核 $700/重评 $1,000）；Pathway 2 $900（复核 $700/重评 $450）；
*   实操考核：$2,200（复核 $700/重评 $1,100）。

**途径一**：无澳洲相关资格/执照；

**途径二**：已持有**澳洲相关资格**或**当前有效的澳洲职业执照**。

OSAP Path Differentiation:

Offshore Skills Assessment Program (OSAP)

*   Typically about 9 weeks (from submission of decision-ready documents; RTO may provide a more precise schedule).

*   Document Review $1,120; Technical Interview P1 $2,000 / P2 $900; Practical Assessment $2,200; Additional fees for re-evaluation/re-assessment.

Cost

Temporary Skill Shortage visa (TSS 482)

Hold a valid passport; Complete an Australian qualification directly related to the nominated occupation (must be issued by an RTO registered on CRICOS); PSA results are valid for 3 years.

Must have obtained a valid PSA result and be engaged in paid employment in Australia related to the nominated occupation (employment arrangement must meet JRP requirements).

Occupation is on the MLTSSL/STSOL; directly related to education/apprenticeship and employment; and not covered by OSAP/TSS/PSA.

Applying for skilled migration (excluding 485/TSS); occupation and passport country combination listed in the OSAP table; meeting the corresponding work experience requirements. If the passport country is not in the table, the assessment can be taken in an eligible test country (requires arranging entry visa independently).

Must be applying for a 482 TSS visa with occupation and passport country listed in the TSS table; meet the required work experience years; select and contact an RTO to confirm eligibility for assessment.

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Year	AUS	NSW	VIC	QLD	SA	WA	TAS	NT	ACT
2025	NS	NS	NS	NS	NS	NS	NS	NS	NS
2024	NS	NS	NS	NS	NS	NS	NS	S	NS
2023	NS	NS	NS	NS	NS	NS	NS	S	NS
2022	NS	NS	NS	NS	NS	NS	NS	NS	NS
2021	NS	S	NS	NS	NS	NS	NS	NS	NS

ICT Customer Support Officer Skill Assessment

ANZSCO

List

Descriptions

Aliases

ICT Help Desk Officer Skill Assessment

ICT Help Desk Technician Skill Assessment

Systems Support Officer Skill Assessment

Network Support Technician Skill Assessment

Operator Command Support Systems (Army) Skill Assessment

Job Description

Available Visa Types

Common Visa Types

Skilled Nominated visa(subclass 190)

Skilled Work Regional (Provisional) visa (subclass 491)

Temporary Skill Shortage visa (subclass 482)

Employer Nomination Scheme (subclass 186)

Training visa (subclass 407)

Other Visa Types

489 - Skilled Regional (Provisional) visa (subclass 489) - State or Territory nominated

494 - Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream

Skill Assessment

Eligibility Assessment

Assessment Steps

Assessment Requirements

Estimated time required

Cost (AUD, excluding GST)

Assessing Authorities

Information Source

Skill Shortages

Legend:

Recommended RPL courses

Certificate IV in Information Technology