Job Description

• Identifying technical training needs and requirements of individuals and organisations
• Setting human resource development objectives and evaluating learning outcomes
• Preparing and developing instructional training material and aids such as handbooks, visual aids, online tutorials, demonstration models, and supporting training reference documentation
• Designing, coordinating, scheduling and conducting ICT training and development programs that can be delivered in the form of individual and group instruction, and facilitating workshops, meetings, demonstrations and conferences
• Liaising with external training providers to arrange delivery of specific training and development programs
• Promoting internal and external training and development, and evaluating these promotional activities
• Monitoring and performing ongoing evaluation and assessment of training quality and effectiveness, and reviewing and modifying training objectives, methods and course deliverables
• Gathering, investigating and researching background materials to gain a full understanding of the ICT subject matter and systems
• Keeping up-to-date with new product version releases, advances in programming languages, application development software, and general information technology trends
• Writing end user products and materials such as user training, tutorial and instruction manuals, online help, and operating and maintenance instructions