Customer Service Manager Skill Assessment - -149212

Customer Service Manager Skill Assessment

  • ANZSCO

    1492122013

  • List

    STSOL

Descriptions

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.

Aliases

Client Service Manager Skill Assessment

Service Manager Skill Assessment

Job Description

  • Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • Ensuring operational efficiency within a call centre
  • Providing direction and feedback to team members and assisting with recruitment
  • Managing, motivating and developing staff providing customer services
  • Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
  • Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
  • May work in a call centre

Available Visa Types

Common Visa Types

Skilled Nominated visa(subclass 190)

Skilled Nominated visa(subclass 190)

Skilled Work Regional (Provisional) visa (subclass 491)

Skilled Work Regional (Provisional) visa (subclass 491)

Training visa (subclass 407)

Training visa (subclass 407)

Other Visa Types

  • 489 - Skilled Regional (Provisional) visa (subclass 489) - State or Territory nominated
  • 494 - Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream

Skill Assessment

plaintext Category C Group

Eligibility Assessment

  • The declared occupation belongs to VETASSESS Group C, meeting one of the qualification and employment pathway requirements for the respective occupations.

Assessment Steps

  1. 在 VETASSESS 官网确认职业组别为 Group C，下载并阅读职业的申请说明文件。
  2. 收集所有学历和工作经历证明文件，确保材料完整清晰。
  3. 在线提交完整技能评估申请，并上传全部所需材料。
  4. 等待 VETASSESS 审核学历的 AQF 等级及专业相关性，以及工作职责与技能的符合程度。
  5. 收到评估结果信，了解评估结果及技能认定日期。

Assessment Requirements

  • Pathway 1: Hold an AQF bachelor's degree or higher highly relevant to the nominated occupation, with at least 1 year of highly relevant paid employment within the last 5 years after graduation, where the duties and skills meet the ANZSCO standard.
  • Pathway 2: Hold a highly relevant bachelor's degree or higher, plus an additional qualification highly relevant to the occupation, with at least 1 year of highly relevant paid employment within the last 5 years after graduation.
  • Pathway 3: Hold an AQF bachelor's degree or higher in a non-highly relevant major, with at least 2 years of highly relevant paid employment within the last 5 years after graduation.
  • Pathway 4: Hold an AQF bachelor's degree or higher, with a total of at least 4 years of highly relevant paid employment, of which at least 1 year was within the last 5 years after obtaining the qualification.
  • Required documents include proof of identity, educational certificates, employment proof, translations, resume, self-employment proof, etc.
  • There is no unified English language requirement, but certified translations are necessary.
  • Work experience must be paid and meet the standard for valid working hours.

Assessing Authorities

  1. VETASSES

Information Source

https://www.vetassess.com.au

Skill Shortages

YearAUSNSWVICQLDSAWATASNTACT
2025
NS
NS
NS
NS
NS
NS
NS
S
NS
2024
NS
NS
NS
NS
NS
NS
NS
S
NS
2023
NS
NS
NS
NS
NS
NS
NS
S
NS
2022
NS
NS
NS
NS
NS
NS
NS
NS
NS
2021
NS
S
NS
NS
NS
NS
NS
NS
NS
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Legend:

S
S-Shortage
NS
NS-No Shortage
R
R-Regional Shortage
M
M-Metropolitan Shortage