Customer Service Manager Career Assessment

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.

Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
Ensuring operational efficiency within a call centre
Providing direction and feedback to team members and assisting with recruitment
Managing, motivating and developing staff providing customer services
Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
May work in a call centre

Types of visas you can apply for

489 - Skilled Regional (Provisional) visa (subclass 489) - State or Territory nominated
187 - Regional Sponsor Migration Scheme (subclass 187)
494 - Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream

VETASSES group C

Skills Assessment Requirements
1. Applicants are required to have academic qualifications related to the nominated position PhD / Bachelor (including Honours Bachelor and Master) / Diploma completed in Australia / Australian Level 3 Certificate - AQFⅢ/Ⅳ compeleted in Australia 104 weeks of study time in Australia
Work requirements
1. Applicants are required to have: at least 52 weeks of post-graduation work experience in Australia related to the nominated position
1. A qualification assessed at least AQF Diploma level, with an additional qualification of at least AQF Certificate IV in a highly relevant field of study, and at least one year of post-qualification highly relevant work at an appropriate skill level in the past five years; or A qualification assessed at least AQF Diploma level but without a highly relevant field of study, and at least two years of post-qualification highly relevant work at an appropriate skill level in the past five years
Assessment Agency
VETASSES