Customer Service Manager Skill Assessment
ANZSCO
1492122013List
STSOL
Descriptions
Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
Aliases
Client Service Manager Skill Assessment
Service Manager Skill Assessment
Job Description
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- Ensuring operational efficiency within a call centre
- Providing direction and feedback to team members and assisting with recruitment
- Managing, motivating and developing staff providing customer services
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- May work in a call centre
Available Visa Types
Common Visa Types
Skilled Nominated visa(subclass 190)
Skilled Work Regional (Provisional) visa (subclass 491)
Training visa (subclass 407)
Other Visa Types
489 - Skilled Regional (Provisional) visa (subclass 489) - State or Territory nominated
494 - Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream
Skill Assessment
VETASSES group C
- Select a nominated occupation for assessment based on the purpose of your visa application;
- Through the VETASSESS online application system, fill in the form, deduct the fee, and upload the documents;
- Track the progress of your application and pay attention to its status;
- If additional documents are required, VETASSESS will send an email notification;
- After completing the skills assessment application, you can view the results and download the result letter in the VETASSESS online application system. A copy of the result letter will generally not be mailed to you unless you request it in the skills assessment application and pay the postage.
Work Experience Requirements
- 1. If the major is highly relevant, at least one year of relevant work experience after graduation in the past five years;
- 2. If the major of the specialist degree is not highly relevant to the nominated occupation, you need to have an Australian Level 4 certificate that is highly relevant to the nominated occupation, and at least one year of relevant work experience after graduation in the past five years;
- 3. If the major is not highly relevant, at least two years of relevant work experience after graduation in the past five years is required;
- 4. If the applicant’s relevant work experience is before obtaining a college degree, a total of 3 years of relevant work experience is required, of which 1 year must be within the past 5 years.
Academic Qualification Requirements
- Highly relevant AQF qualifications include:
- - AQF Diploma
- - AQF Advanced Diploma
- - AQF Associate Degree or
- - AQF Graduate Diploma
- AQF diploma and above, including qualifications assessed at AQF Bachelor, Masters and PhD levels.
- VETASSES
