Call or Contact Centre Team Leader Career Assessment
Occupation Code
541111List
ROL
Descriptions
Oversees and determines work requirements, monitors telephone calls, coaches and allocates duties to Call or Contact Centre Operators.
Aliases
Call Centre Supervisor Skill Assessment
Contact Centre Supervisor Skill Assessment
Call or Contact Centre Coach Skill Assessment
Call or Contact Centre Workforce Planner Skill Assessment
Job Description
- Answering incoming calls, emails and messages, and assisting customers with their specific inquiries
- Identifying requirements and recording information into computer systems
- Coaching staff and assisting call centre operators to resolve problems and customer inquiries
- Developing rosters and managing staff numbers to meet work flows
- Listening to calls conducted by call centre operators and providing performance feedback
- Monitoring and timing calls
- Creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
- Updating databases to reflect changes to the status of customers and prospective customers
- Arranging the despatch of goods, information kits and brochures to customers and interested parties
- Undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
- Issuing invoices and receiving electronic payments for goods and services provided
Types of visas you can apply for
Other visa types
494 - Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream
187 - Regional Sponsor Migration Scheme (subclass 187)
Skill Assessment
Skills Assessment Requirements
Applicants are required to have academic qualifications related to the nominated position PhD / Bachelor (including Honours Bachelor and Master) / Diploma completed in Australia / Australian Level 3 Certificate - AQFⅢ/Ⅳ compeleted in Australia 52 weeks of study time in Australia
Work requirements
Applicants are required to have: at least 104 weeks of post-graduation work experience in Australia related to the nominated position
a qualification assessed in AQF Certificate IV with a highly relevant field of study and at least one year of post-qualification highly relevant work at an appropriate skill level in the past five years; or no highly relevant field of study and at least two years of post-qualification highly relevant work at an appropriate skill level in the past five years; or a qualification assessed in AQF Certificate III with a highly relevant field of study and at least three years of post-qualification highly relevant work at an appropriate skill level in the past five years;
Assessment Agency
- VETASSES