Call or Contact Centre Team Leader Skill Assessment
ANZSCO
5411112013List
ROL
Descriptions
Oversees and determines work requirements, monitors telephone calls, coaches and allocates duties to Call or Contact Centre Operators.
Aliases
Call Centre Supervisor Skill Assessment
Contact Centre Supervisor Skill Assessment
Call or Contact Centre Coach Skill Assessment
Call or Contact Centre Workforce Planner Skill Assessment
Job Description
- Answering incoming calls, emails and messages, and assisting customers with their specific inquiries
- Identifying requirements and recording information into computer systems
- Coaching staff and assisting call centre operators to resolve problems and customer inquiries
- Developing rosters and managing staff numbers to meet work flows
- Listening to calls conducted by call centre operators and providing performance feedback
- Monitoring and timing calls
- Creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
- Updating databases to reflect changes to the status of customers and prospective customers
- Arranging the despatch of goods, information kits and brochures to customers and interested parties
- Undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
- Issuing invoices and receiving electronic payments for goods and services provided
Available Visa Types
Other Visa Types
494 - Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream
Skill Assessment
VETASSES group D
- Select a nominated occupation for assessment based on the purpose of your visa application;
- Through the VETASSESS online application system, fill in the form, deduct the fee, and upload the documents;
- Track the progress of your application and follow its status;
- If additional documents are required, VETASSESS will send an email notification;
- After completing your skills assessment application, you can view the results and download the result letter in the VETASSESS online application system. A copy of the result letter will not be mailed to you unless you request it in your skills assessment application and pay for the postage.
Work Experience Requirements
- The major is highly relevant, with at least one year of relevant work experience after graduation in the past five years;
- The major is not highly relevant, and at least two years of relevant work experience after graduation in the past five years;
- If you do not have a diploma equivalent to an Australian Level 4 Certificate, but have an Australian Level 3 Certificate that is highly relevant to your nominated occupation, you will need to have at least three years of relevant post-graduation work experience in the past five years.
Academic Qualification Requirements
- Technical secondary school or above
- VETASSES
