Call or Contact Centre Manager Career Assessment
Occupation Code
149211List
ROL
Descriptions
Organises and controls the operations of a call or contact centre. May work in a call centre.
Job Description
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- Ensuring operational efficiency within a call centre
- Providing direction and feedback to team members and assisting with recruitment
- Managing, motivating and developing staff providing customer services
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- May work in a call centre
Types of visas you can apply for
Other visa types
494 - Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream
187 - Regional Sponsor Migration Scheme (subclass 187)
Skill Assessment
Applicants are required to have academic qualifications related to the nominated position PhD / Bachelor (including Honours Bachelor and Master) / Diploma completed in Australia / Australian Level 3 Certificate - AQFⅢ/Ⅳ compeleted in Australia 104 weeks of study time in Australia
Work requirements
Applicants are required to have: at least 52 weeks of post-graduation work experience in Australia related to the nominated position
A qualification assessed at least AQF Diploma level, with an additional qualification of at least AQF Certificate IV in a highly relevant field of study, and at least one year of post-qualification highly relevant work at an appropriate skill level in the past five years; or A qualification assessed at least AQF Diploma level but without a highly relevant field of study, and at least two years of post-qualification highly relevant work at an appropriate skill level in the past five years
- VETASSES
