Call or Contact Centre Manager Skill Assessment - -149211

Call or Contact Centre Manager Skill Assessment

  • ANZSCO

    1492112013

  • List

    ROL

Descriptions

Organises and controls the operations of a call or contact centre. May work in a call centre.

Job Description

  • Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • Ensuring operational efficiency within a call centre
  • Providing direction and feedback to team members and assisting with recruitment
  • Managing, motivating and developing staff providing customer services
  • Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
  • Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
  • May work in a call centre

Available Visa Types

Other Visa Types

  • 494 - Skilled Employer Sponsored Regional (provisional) (subclass 494) - Employer sponsored stream

Skill Shortages

YearAUSNSWVICQLDSAWATASNTACT
2025
NS
NS
NS
NS
NS
NS
NS
NS
NS
2024
NS
NS
NS
NS
NS
NS
NS
NS
NS
2023
NS
NS
S
NS
NS
NS
NS
NS
NS
2022
NS
NS
NS
NS
NS
NS
NS
NS
NS
2021
NS
NS
NS
NS
NS
NS
NS
NS
NS
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Legend:

S
S-Shortage
NS
NS-No Shortage
R
R-Regional Shortage
M
M-Metropolitan Shortage