职位信息 | Student Adviser - UTS Online Learning Centres in China

• Report directly to the UTS In-Country (China) Director

• Collaborate closely with the UTS China team

• Support the learning facilitators in the Online Learning Centres

• Collaborate with UTS Sydney campus units or teams as needed

• Provide high level of customer service to respond to email, phone or social media inquiries from students participating in the Online Learning Centres. Typical inquiries may relate to course information, application procedures, application status, accommodation, internet and VPN use, Centre space use, logistics, cancellation of Centre participation, deferral/leave of absence, and any other potential issues with the students.

• Design, plan and/or execute student activities as appropriate for the students participating in the Online Learning Centres in China.

• Have regular meetings with UTS China team, brief colleagues on student experiences, provide feedback on the Online Learning Centres; and record and report findings on a weekly basis.

• Provide timely report urgent issues with students at the Online Learning Centres immediately possible.

• Assist the UTS China team as appropriate with work in relation to the Online Learning Centres in China.

• Respond to inquiries in a timely fashion.

• Provide a high quality of customer service to all clients without compromising University standards.

• Native Chinese speaker

• International, preferably Australian, higher education background

• UTS alumni or UTS students are strongly preferred

• Demonstrated experiences in working on customer services

• Preferred experiences in working on college campuses

• Excellent oral and written communication skills in a customer focused environment

• Demonstrated reliability in work settings

• Demonstrated commitment to teamwork andinformation‐sharing

To apply, please send a resume and cover letter to China@uts.edu.au.

Deadline: 25th January, but preferably as soon as possible.

关于悉尼科技大学UTS

悉尼科技大学（University of Technology Sydney，简称UTS）是世界著名的新兴大学。在2021年QS世界大学排名上，UTS位居全球第133位，澳大利亚第9位。UTS是全球排名第11位的新兴大学，澳大利亚排名第1位（QS Top 50 Under 50 2021）。而在另一份2021年泰晤士高等教育（TIMES）的榜单上，UTS的表现同样出色，综合排名位列全球第160位。

在学科排名上，UTS的多个专业位列全球前20位，根据2020年软科世界一流学科榜单（ARWU）：护理学（9）、计算机科学和工程（13）、通信工程（19）。

悉尼科技大学位于世界上最具活力、最友好和最适合居住的城市之一—澳大利亚悉尼中心。

UTS官网：www.uts.edu.au

UTS官方微信号：UTS-Official

UTS官方微博：@悉尼科技大学UTS

UTS CRICOS PROVIDER CODE: 00099F